Reply To: pixel loading twice

February 28, 2016 at 4:03 pm #2833

Hi beanda and ToniJ123,

First, thank you both so much for trying WP Facebook Pixel.

Unfortunately, the Pixel Helper was developed for the Conversion Pixel, and doesn’t play all that well with our plugin. We utilize dynamic delivery so often times the pixel helper can’t properly determine when the plugin loads the pixels related to the page. There has been no evidence which indicates that there is any issue with our delivery logic.

We do not aggigate event data into 1 single pixel event at this time; however, we have seen no indication that this is causing any sort of issues tracking these events. We have even been able to set up a single audience using data from multiple ViewContent events delivered from one page view.

All of that said, if either of you (or anyone else) has any doubt regarding the validity of the data being processed by Facebook, please do not hesitate to contact us. Specific information regarding your concerns (screenshots and URLs are awesome!) will really help us investigate your situation.

Best wishes,