WP Facebook Pixel Support

This topic contains 2 replies, has 2 voices, and was last updated by  rkotwal 2 years ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #3350

    rkotwal
    Participant

    Using woocommerce 2.6.8

    The pixel helper reports errors when a specific product page loads.

    It’s fine on the “shop” page: https://plastex.com.au/shop/

    But when you select a product and it goes to the detail page we get the Add to Cart error.

    Is this normal?

    PageView
    EVENT INFO
    URL Called: Show
    Load Time: 23.07 ms
    Pixel Code: Show
    Pixel Location: Show
    Time To Request: 786.00 ms
    Frame: Window
    ViewContent
    WARNINGS
    No products found for given content IDsLearn more
    The pixel is not paired with any product catalog. A relationship between a pixel and product catalog must be specified.Learn more
    CUSTOM PARAMETERS SENT
    content_type: product
    content_ids: Not Set
    value: 186.00
    currency: AUD
    EVENT INFO
    URL Called: Show
    Load Time: 27.51 ms
    Pixel Code: Show
    Pixel Location: Show
    Time To Request: 786.64 ms
    Frame: Window

    AddToCart
    ERRORS

    The Facebook pixel code on this page didn’t load, so no information was sent to Facebook.Learn more
    EVENT INFO
    Pixel Code: Show
    Pixel Location: Show
    Frame: Window

    #3351

    jacobhulse
    Keymaster

    Hi rkotwal,

    Thank you for trying our plugin and contacting us with your question!

    WARNINGS
    No products found for given content IDsLearn more
    The pixel is not paired with any product catalog. A relationship between a pixel and product catalog must be specified.Learn more

    This simply indicates that you have not created a product catalog on Facebook’s side. We will be releasing an upgrade which will help with this, but for now you can read more from Facebook here: https://developers.facebook.com/docs/facebook-pixel/pixel-with-ads/dynamic-product-ads#associate-the-facebook-pixel-id-with-product-catalog

    The Facebook pixel code on this page didn’t load, so no information was sent to Facebook.
    This message is perfectly normal. The code for add to cart and some other events is only loaded by user interaction, in the case, clicking a button. Once the button is clicked, the pixel is loaded and information is sent to Facebook!

    I hope this clears things up but if not please let us know!

    Also, if you feel that our plugin is useful, we ask that you take a moment to give us a 5 star review here: https://wordpress.org/support/view/plugin-reviews/wp-facebook-pixel#postform. If you do not feel we deserve 5 stars yet, please let us know what we can do to earn all 5 stars before submitting a review.

    #3352

    rkotwal
    Participant

    Thanks Jacob. That clears it up.

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