WP Facebook Pixel Support

This topic contains 1 reply, has 2 voices, and was last updated by  jacobhulse 2 years, 8 months ago.

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  • Author
  • #3033

    chocolatebarstudios
    Participant

    I installed your WP Facebook Pixel and then ran a series of paid advertising through Facebook. When the ads were complete I went to create a custom audience based off the the retargeting FB Pixel and it seems the FB Pixel didn’t properly attach. I installed the Pixel Helper by Facebook and it looks like it’s only tracking when I use the site as a moderator and not when a random person visits the site. Any idea why this might be?

    #3044

    jacobhulse
    Keymaster

    Hi chocolatebarstudios!

    Thank you for taking the time to reach out to us and reporting this major issue. We have just pushed out a patch to resolve it and everything is working perfectly again!

    If you see anything else strange, or would like to see any new features in a future release, please do not hesitate to reach out to us again!

    If you feel that our plugin is useful, we ask that you take a moment to give us a 5 star review here: https://wordpress.org/support/view/plugin-reviews/wp-facebook-pixel#postform. If you do not feel we deserve 5 stars yet, please let us know what we can do to earn all 5 stars before submitting a review.

    Truly sorry for any inconvenience,
    Jacob

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