WP Facebook Pixel Support

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This topic contains 2 replies, has 2 voices, and was last updated by  jacobhulse 1 year, 7 months ago.

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  • Author
  • #3368

    veronika
    Participant

    Hello!
    Thank you for your plugin.
    I tried to install it and it works for the “generic” pixel, but I can’t get it to work with woocommerce events.
    Can you help me?
    Thanks

    #3369

    jacobhulse
    Keymaster

    Hi veronika,

    Thank you for contacting us and giving us the opportunity to help you out! Could you send us the system report found on the Support tab in the WP Facebook Pixel settings? You can post it as a private reply here or email it directly to us at info@nightshiftapps.com.

    Regards,
    Jacob

    #3372

    jacobhulse
    Keymaster

    veronika,

    Thank you for taking the time to send us the reports. We have identified the issue and it should be a quick fix.

    Please open the WooCommerce Settings and click the Products tab. Once there, click the Display sub-menu item and update the Shop page to the proper page used by your site.

    If you have any trouble with this, please let us know.

    Also, if you feel that our plugin is useful, we ask that you take a moment to give us a 5 star review here: https://wordpress.org/support/view/plugin-reviews/wp-facebook-pixel#postform. If you do not feel we deserve 5 stars yet, please let us know what we can do to earn all 5 stars before submitting a review.

    Best wishes,
    Jacob

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